Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition that you received it
- With original tags attached, where applicable
- In its original packaging
- Accompanied by proof of purchase or your order number
How to Start a Return
To request a return, please contact us at:
Please include your order number and the reason for your return.
Do not send an item back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.
Once your return request is approved, we will provide you with instructions on where and how to send your item.
Return Shipping
Return shipping arrangements and costs may vary depending on the reason for the return.
If an item is defective, damaged, or incorrect, please contact us before returning it so we can review the issue and provide the appropriate solution.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at:
Please provide your order number and clear photos of the item and packaging. We will review the issue and work with you toward an appropriate resolution.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items that have been worn or used
- Items without original packaging or tags, where applicable
- Gift cards
- Items marked as final sale
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We currently handle exchanges by return and repurchase.
If you need a different size, color, or style, please contact us first. Once your return is approved, you may place a new order for the desired item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.
If you have not received your refund after 15 business days from the date we approved it, please contact us at:
Questions About Returns?
We're here to help.
Email: support@richryno.com
Please include your order number whenever contacting us about a return or refund.