FAQ

Where do you ship?
We currently ship orders to customers in the United States.

How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery is generally 7–15 business days after processing.

How can I track my order?
Once your order ships, tracking information will be sent to the email address provided at checkout.

Can I change my shipping address?
If you need to change your shipping address, contact us as soon as possible. We may not be able to make changes once your order has been processed or shipped.

What if my item arrives damaged or incorrect?
Contact us at support@richryno.com with your order number and photos of the item. Our team will review the issue and help you with the next steps.

Do you accept returns?
Eligible items may be returned according to our Returns & Refunds Policy.

How do I choose my size?
Please check the Size Guide before placing your order. We also recommend checking the size information on the individual product page.

How can I contact RichRyno?
Email us at support@richryno.com. We aim to respond within 24–48 business hours.